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Shipping & Returns
Thank you for shopping with us. Here’s everything you need to know about how we ship your silver products.
Shipping Cost
The final shipping cost will be calculated at checkout based on your order details and destination. Please note that we only ship to the recipient's residential or commercial address.
If you’re a frequent buyer or placing a bulk order, don’t worry — our sales team will contact you for special discounts.
Processing Time
- In-stock orders are processed within 2–5 business days after payment confirmation. Made-to-order items require approximately 30 days for production.
- Orders placed on weekends or public holidays will be processed on the next business day.
- For custom or bulk orders, additional processing time may be required. We will notify you of any expected delays.
Shipping Carriers
We ship all orders via UPS or DHL, depending on the destination and service availability. Customers may request a preferred carrier at the time of order.
Delivery Time
- Estimated delivery: 5–10 business days (after processing).
- Delivery times may vary based on your country and customs clearance.
Insurance (Optional)
Insurance for your order is available upon request. Please note that the cost of insurance will be borne by the customer.
We are not liable for any lost or damaged packages that are uninsured.
Packaging Options
- All items are carefully packed for safe delivery.
- Metal boxes available on request (extra charge may apply).
Customs & Import Taxes
All taxes, duties, and customs fees are the customer’s responsibility. Please check with your local customs office for possible charges. We are not responsible for customs delays.
Tracking
Once shipped, we’ll email you the tracking number. You can track your order directly on the UPS or DHL website.
Returns & Refund Policy
At 925 Silver Vault, we value long-term partnerships and strive to provide high-quality silver jewelry and reliable customer service. However, due to the nature of wholesale transactions, we have a clear and fair return policy outlined below.
Return Timeframe
- You may request a return within 7 days of receiving your order.
- After 7 days, all sales are considered final.
Eligibility for Returns
To qualify for a return:
- Items must be unused, unworn, and in their original condition.
- Items must be returned in their original packaging.
- Returns are accepted only for clear quality issues (e.g., broken clasp, missing stone) or incorrect items received (e.g., wrong style, size, or color). Please note that minor variations from polishing are not considered defects.
Non-Returnable Items
- Custom-made or personalized products
- Sale or clearance items
- Items showing signs of use or tampering
- Returns based on overstock, slow resale, or buyer’s remorse
How to Request a Return
- Contact us at [email protected] within 7 days of delivery.
- Provide your order number, clear photos, and a description of the issue.
- Once your return is approved, we’ll send you return instructions.
- Return shipping costs, including potential re-import customs duties and restocking fees, are your responsibility. These charges will be waived only if the product is defective or if there was an error in the shipment.
Refunds
- A 20% restocking fee will be deducted from the product price. Refunds will be issued once the returned item(s) have been received and inspected.
- Refunds will be made via your original payment method within 5–10 business days of return approval.
- A 20% restocking fee will be applied to all returns except for defective or incorrect products.
- Original shipping fees, import duties, and return shipping costs will not be refunded, unless the item is faulty or we sent it by mistake.
Damaged or Incorrect Items
If you received the wrong item or your order arrived damaged (with insurance), please contact us within 48 hours of delivery.
Keep all packaging materials for claims.
Important Note
As a wholesale supplier, we work hard to maintain product quality and accuracy. While we are happy to assist with valid concerns, we reserve the right to reject any return that does not comply with this policy.
