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Returns & Refund Policy
Last updated: July 15th, 2025
At 925 Silver Vault, we value long-term partnerships and strive to provide high-quality silver jewelry and reliable customer service. However, due to the nature of wholesale transactions, we have a clear and fair return policy outlined below.
Return Timeframe
- You may request a return within 7 days of receiving your order.
- After 7 days, all sales are considered final.
Eligibility for Returns
To qualify for a return:
- Items must be unused, unworn, and in their original condition.
- Items must be returned in their original packaging.
- Returns are accepted only for clear quality issues (e.g., broken clasp, missing stone) or incorrect items received (e.g., wrong style, size, or color). Please note that minor variations from polishing are not considered defects.
Non-Returnable Items
- Custom-made or personalized products
- Sale or clearance items
- Items showing signs of use or tampering
- Returns based on overstock, slow resale, or buyer’s remorse
How to Request a Return
- Contact us at [email protected] within 7 days of delivery.
- Provide your order number, clear photos, and a description of the issue.
- Once your return is approved, we’ll send you return instructions.
- Return shipping costs, including potential re-import customs duties and restocking fees, are your responsibility. These charges will be waived only if the product is defective or if there was an error in the shipment.
Refunds
- A 20% restocking fee will be deducted from the product price. Refunds will be issued once the returned item(s) have been received and inspected.
- Refunds will be made via your original payment method within 5–10 business days of return approval.
- A 20% restocking fee will be applied to all returns except for defective or incorrect products.
- Original shipping fees, import duties, and return shipping costs will not be refunded, unless the item is faulty or we sent it by mistake.
Damaged or Incorrect Items
- If you received the wrong item or your order arrived damaged (with insurance), please contact us within 48 hours of delivery.
- Keep all packaging materials for claims.
Important Note
As a wholesale supplier, we work hard to maintain product quality and accuracy. While we are happy to assist with valid concerns, we reserve the right to reject any return that does not comply with this policy.
